Privacy policy

CONTENT

1. Who are we?
2. What is personal data?
3. Processing of personal data
4. What data do we collect from you?
5. How do we use this personal data?
6. How long will your information be stored?
7. Client rights
8. What are cookies?
9. Automated decision-making process
10. How do we protect your information?
11. Disclosure of your information to service providers
12. Sensitive personal data
13. Updating the privacy policy
14. Contact information

I. Who are we?

MEDANS creates a range of uncompromising products that protect both the skin and nature. There is no separation between people and nature. As an integral part of the environment, our mission is to work together in harmony with our planet, not against it.

MEDANS, with the identification details provided below, is also the data controller in accordance with the applicable data protection laws, being the entity that will store and analyze your data if required.

• Company name: S.C. MEDIAN INGREDIENTS S.R.L.
• Headquarters: 63 Profesor Dumitru Mocanu Street, Florești, Cluj
• Correspondence address: 10 Ploiești Street, apartment 2, Cluj-Napoca, Cluj
• Email address: office@medans.co
• Phone number: +40753620426

The purpose of this "Privacy Policy" document is to provide you with accurate and complete information on how we process your personal data when you use our Site, as well as other related services.

II. What is personal data?

We want to inform you about the processing of your personal data, as it is important for us to protect your confidentiality and to provide you with detailed information about the type of information collected and how it is used.

III. Processing of personal data

We want to inform you about the processing of your personal data, as it is important for us to protect your confidentiality and to provide you with detailed information about the type of information collected and how it is used.

The processing of personal data will be carried out in accordance with the provisions of Regulation (EU) 2016/679, a binding legislative act at both national and European Union levels.

IV. What data do we collect from you?

In order to use our Site and ensure the smooth conduct of the relationship between us and you, as a client/consumer, we will collect a series of data and information about you to get to know you better. In this regard, the data collected include, but are not limited to: name, surname, email address, geographical location, date, time, and time zone associated with accessing our Site, information about how you have used the Site (activities undertaken), information about the device, browser, and operating system used, IP address and online identifiers, content uploaded by the User (content you provide as a User of the Site - photos, videos, responses, texts etc.).

The aforementioned information can be collected in various ways, including but not limited to:

• Directly from you, as a User/client (when you make a purchase on our Site, when you create a User account, when you subscribe to the newsletter, when you participate in a promotion, when you respond to a survey etc.)
• From your interactions with our Site or its associated emails (in these situations, we may collect various information such as data about your online activity through cookie technology, pixel tags, or similar)
• From social media platforms and networks (we may collect a series of information about you if you interact with us/our Site through social media)

When you send messages/emails to the email address displayed on our Site, you consent to the collection of your email address and any other information you choose to provide in that email/message (name, phone number etc.). The same principles will apply when you fill out contact forms (your information regarding phone number, first name, last name etc. can be collected), as well as in any other situation where you enter data in the dedicated fields on our Site.

V. How do we use this personal data?

As previously mentioned, we use your data for business and administrative purposes, to improve our service, enhance your experience on the Site, analyze the usage of our Site, and for other purposes that may strengthen our commercial relationship with Clients.

In this regard, we may use your information to provide services and products, maintain and process your client account information, identify any issues or complaints related to your account, assist with product recommendations and manage orders, communications, and technical support, marketing, and advertising. Additionally, we use your information to improve, detect, or prevent any illicit, harmful, or fraudulent activity regarding the Site and beyond, conduct analyses, comparisons, or financial charts, and engage in any other activities that fall within the scope of legality. We will also use your information to evaluate and improve our advertising, the Site itself, and other applications (if required). Data analysis can be performed in various ways, including through dedicated programs like Google Analytics. Finally, we may use your data to develop a loyalty program, send you personalized communications, or provide updates regarding placed orders.

If, at a later point, it becomes necessary to use your information in a way other than those mentioned above, you will receive prior notification at the time of collection. Your data will not be used or sold illegally to third parties (except in the case of the sale/purchase of the company).

Your data will be collected and processed when you visit/use the Site. They will be collected by the appropriate internal departments for processing.

Similarly, your data may be used if necessary to execute a contract to which you are a party, if there is a legitimate interest as defined by law, if you have previously given your consent, or for any other justifiable reasons in this regard.

Additionally, your information may also be used to exercise our contractual or non-contractual rights against you (for example, if you fail to meet your payment obligations or similar), all in order to protect our legal rights. In the same vein, it may be necessary to use your data in the event of a potential dispute with you or a third party, to ensure the smooth conduct of the legal process, or when required by national competent authorities and beyond.

VI. How long will your information be stored?

In compliance with current legal conditions, your data and information will be stored by us for an indefinite period until you request the revocation of your consent.

The Client may subsequently exercise the right to request the erasure of their data from our records. Such a request must be formally articulated in writing and dispatched either to the email address: office@medans.co, or via postal or courier services to the following address: 10 Ploiești Street, apartment 2, Cluj-Napoca, Cluj.

VII. Client rights

As a data subject of our data processing activities as described, the Client has the following rights in accordance with applicable law:

• Right to object
• Right to restrict data processing
• Right to data portability
• Right to rectify and erase data
• Right to access your data and receive information about its use
• Right to withdraw consent for data processing
• Right to appeal to supervisory authorities

The Client, as a "data subject," has the right to choose and establish a set of preferences related to marketing and advertising (for example, they can opt-in or opt-out of receiving marketing notifications), preferences related to browser or mobile device (for instance, they may request to stop sharing their location), and lastly, the Client can express their preferences regarding the cookies we use. In this regard, they can manage cookies at any time, in accordance with legal regulations.

VIII. What are cookies?

Generally, cookies are text files that websites place on your internet-connected device to uniquely identify your browser or to store information relevant to providing a personalized experience when you visit a site. Like other websites, we use necessary cookies, performance cookies, functional cookies, and targeting cookies. As a User, you have the option to manage these cookies according to your preferences. If you use multiple devices or browsers, you will need to manage your cookie settings individually for each one.

IX. Automated decision-making process

We inform you that we use automated decision-making processes through Web Analytics tools, essential cookies, or targeting cookies. We consider that the use of this mechanism has no legal effect on you or your account. Essentially, these automated decision-making mechanisms equate to a standardized technological process, without the need for human involvement.

You have the option to explicitly object to the use of this mechanism concerning you, by opting out of cookies or other similar technologies.

Additionally, we inform you that we automate the display of advertisements containing our products and services on other websites you visit, using specific cookies.

The purpose of using this automated decision-making mechanism is to streamline advertising systems and to understand your preferences in the most convenient and rapid manner possible.

To analyze online behavior, we will use analytics services such as Google Analytics, Shopify, Meta, and TikTok, which may use information such as your IP-based location, as well as your behavior and preferences (based on cookies). The processing of information from cookies will only be carried out if you have consented to the storage of cookies on your device, in accordance with our cookie policy. The collected information is then anonymized and subsequently stored in an aggregated database.

X. How do we protect your information?

We do our utmost to ensure that our Site is a stable environment for your safety and the security of your data, which is why we maintain administrative, technical, and physical safeguards to provide appropriate protection. Access to your information is limited to only what is necessary, strictly for the requirements and purposes outlined in this document.

However, in the event that there is suspicion of criminal or threatening conduct towards public safety and beyond, the use of your data or its disclosure to the competent authority may be mandated to prevent crime or suspected criminal activities (for example, in cases of suspected fraud).

XI. Disclosure of your information to service providers

We reserve the right to collaborate with a variety of third parties to provide the necessary services for the smooth operation of our activities, including: telephony service providers, email service providers, IT service providers, advertising/marketing agencies, website and application developers, the company's accountants, and others like them.

XII. Sensitive personal data

Sensitive personal data includes information regarding racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, as well as information concerning health and the sexual life or sexual orientation of an individual.

We will not intentionally or knowingly collect sensitive information from individuals, but we ask you to be diligent regarding the information you provide to us. If you transmit such sensitive information knowingly or deliberately, it will be considered that by transmitting this information, you have given your consent for its processing, in accordance with the provisions of Article 9(2)(a) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

XIII. Updating the privacy policy

The Privacy Policy may be modified/updated periodically without prior notice. These updates will be made to ensure that we continuously comply with current legal regulations, both in relation to our activities and the information provided by you as a Client.

XIV. Contact information

If you, as a Client/User, have any questions or comments regarding this Privacy Policy, please feel free to contact us using one of the following methods:

• By phone: +40753620426
• By emailt: office@medans.co
• By mail at the correspondence address: 10 Ploiești Street, apartment 2, Cluj-Napoca, Cluj

If it becomes necessary for us to contact you regarding any activity/issue related to your relationship with us or our Site, we may communicate via mail, phone, email, or through a notification on our Site.

The present document was last updated on May 7th, 2024.