Terms of service

MEDANS (S.C. MEDIAN INGREDIENTS S.R.L.) provide the content and services available on the official company website, www.medans.co or www.medans.ro (the “Site”), to you (“Client” or “User”). All activities related to them are permanently and irrevocably subject to this document, entitled “Terms of service”, “Privacy Policy”, “Return Policy”, as well as any other official documents displayed on the Site regarding operational policies, features, promotions, customer services, and more. By using our Site, you agree to comply with the Terms of service as outlined below.

Please read carefully the present document "Terms of Service", as your subsequent use of our Site will be at your own liability. Additionally, if for any reason you do not agree with the Terms of Service in question or do not wish to adhere to them, please do not access/ do not use our Site.

I. Who are we?

MEDANS creates a range of uncompromising products that protect both the skin and nature. There is no separation between people and nature. As an integral part of the environment, our mission is to work together in harmony with our planet, not against it.

II. Availability of our Site

While we strive to ensure the continuous functionality and availability of our Site, we do not guarantee nor provide warranties that:

Your access to the Site as a Client will be uninterrupted or continuous
The Site will be fully optimized for any browser, type of computer, tablets, or other electronic devices
The Site will be available at all times, regardless of the Client's geographic location
The Site will not be suspended at certain times due to causes beyond our control ("the Company") or due to work on updating or improving the appearance/functionality of the Site, periodic maintenance, or resolving any technical issues (not limited to these) that may arise over time

III. Updating/modifying our Site

The present Site will be periodically updated, along with all the documents it contains ("Terms of service", "Privacy Policy", "Return Policy" etc.). We reserve the right to make any updates/modifications to the Site to ensure that they accurately reflect the factual and legal reality of the contractual relationship with you as a Client and others. Additionally, through these modifications, we will ensure that there is adequate information regarding the precise description of our activities, the processing of your data, and the manner in which our documentation is prepared, all of which will appropriately fit within the legal framework.

IV. Information provided to you (the Client/Clients)

We strive to provide you with the most accurate information regarding the description of our products and the services we offer; however, we do not guarantee that the product description, colors, packaging, or other information available on the Site are entirely correct, up-to-date, or error-free. Our Site may contain some inaccurate information, typographical errors, or there is a possibility that the information in question may not be updated.

In the unlikely event presented above, we reserve the right to correct any such errors/omissions on the Site without prior notice, updating and modifying information accordingly to ensure its accuracy.

This Site serves as a general source of information about our products and does not substitute for the advice of a doctor or a specialist in the field. In this regard, MEDIAN INGREDIENTS S.R.L. bears no responsibility for any actions/activities carried out based on the information presented on the Site.

V. Intellectual Property

The present Site, as well as all its components – images, descriptions, texts, trademarks, audio/video files, logos, data compilations, and software etc. (hereinafter referred to as "Content"), are the exclusive property of MEDANS (S.C. MEDIAN INGREDIENTS S.R.L.), and are protected in accordance with national laws, European Union laws, as well as United States laws governing copyright and intellectual property rights in general.

The aforementioned "Content," as well as our registered trademarks or logos, may not be used, reproduced, appropriated, transmitted, modified, or reused publicly or for commercial purposes without obtaining prior written consent from us, MEDANS.

Unauthorized use of the aforementioned content constitutes a flagrant violation of copyright or intellectual property rights, which may result in civil or criminal liability for the person who does not comply with these provisions. MEDANS is not responsible for any malicious intent or gross negligence of the Client.

It is strictly forbidden to use technologies for data scraping or mining, or for other similar activities, without obtaining our prior written consent.

At the time of transmission/transfer of the content or materials from our Site to third parties, you must credit us as the authors of the content or materials in question.

Regarding the Content that you, as a Client, will have the opportunity to download from our Site, please be aware that it will be classified as "Downloadable Content"; however, notwithstanding this classification, the Client will not benefit from an exclusive/transferable right to use the respective content for both public and private purposes.

In the event that you choose to publish any kind of content on our Site (reviews, texts, photo images etc.), please note that you are required to obtain all necessary authorizations and rights from any potential intellectual property rights holders and others, regarding the posted content. We clarify that MEDANS assumes no responsibility for any damages that may arise due to the use by Clients/Users of the Site of content that legally belongs to a third party. All actions/activities aimed at resolving the dispute thus presented will be strictly undertaken between the injured third party and the Client/User of the Site.

VI. Client/User conduct on our Site

MEDANS and our team uphold a series of human and civic values that every Client/User must respect when using the Site.

By using this Site, you agree:

Not to use the Site for political purposes, propaganda, or to support illegal or immoral acts
Not to disseminate offensive information
Not to make any comments of a racist, violent, sexist, obscene, instigating nature, or any other such assertions that could contravene good morals
Not to publish content (photo/video/audio) illustrating minor persons
Not to engage in illegal activities related to our Company's Content (images, texts, logos, software etc.)

Any violation of this nature will be sanctioned in accordance with the applicable law, and the person concerned may be held accountable under civil or criminal law, as appropriate. If you have information regarding such user-generated content on the Site, please notify us as soon as possible at the email address: office@medans.co, or by mail/courier services, at the address: 10 Ploiești Street, apartment 2, Cluj-Napoca, Cluj.

You are obligated to use our Site only for lawful purposes and in accordance with these Terms of service.

VII. Access to the Site

For accessing, using, and making any purchases on this Site, the User must be at least 18 years old. By accessing/using the Site, you acknowledge that you have read and agree, without limitation, to all the provisions related to the Terms of service in question, including those regarding the minimum age of the User.

Additionally, by using the Site and placing orders, you take responsibility for your age and the accuracy of the information provided to us, MEDANS bearing no legal responsibility for the information you provide.

VIII. User account and personal data

In order to use the Site, specifically to place orders, an account is created for the Client, and they provide us with a series of personal information/data: the User's first and last name, email address, and phone number. If the Client proceeds to purchase products from our Site, they will also provide delivery information such as the correspondence address and any other relevant information required to receive the package in question.

MEDANS does not store the card details used for payment. If the User wishes for the card details to be saved for faster completion of future orders, they will be stored by our payment processor, not by us.

You, as the Client, are entirely responsible for maintaining the confidentiality of your account and its data (username, password, email address etc.), as well as for the accuracy of the information provided. Additionally, as a client, you are fully responsible for the security of your own account, assuming responsibility for any harm caused by any misuse/malicious use of the Site and your account.

The purpose of the created account is primarily to facilitate and manage orders, as well as the commercial relationships between MEDANS (S.C. MEDIAN INGREDIENTS S.R.L.) and you as the Client. Furthermore, through the created account and the provided personal information, you can obtain various benefits such as discounts, contests, and any other similar offers.

If there is suspicion of unauthorized use of your account, please inform us as soon as possible so we can investigate the situation.

Furthermore, by using the Site, you agree not to use another User's account without their permission; otherwise, you may be held responsible for any resulting damages in accordance with current civil/criminal laws.

You also have the right to request the closure of your account at any time without prior notice or explanation.

In accordance with current national and international laws, we reserve the right to refuse the closure of any account made without prior notice if there are suspicions of Terms of service violations, or if we decide it is in the company's best interest to do so.

If you, as a Client/User, post comments/reviews or any other type of Content on our Site, you assume responsibility for all information provided according to the provisions outlined in Chapter V and subsequent chapters. Similarly, if you later wish to delete certain texts/photos/reviews etc. (Content) posted by you on our Site, please contact us via email at office@medans.co, providing all essential information regarding your deletion request. Upon receiving this information, we will endeavor to process your request as soon as possible, within a maximum of 25 days from the receipt of the request.

We will not be liable under any circumstances for losses, damages, injuries, costs, obligations, or any such matters related to or arising from: the use of our Site, data corruption/loss, inability to access our Site, damage to dignity or reputation, loss of savings/income etc., or any other type of pecuniary and non-pecuniary losses.

The data provided by you will be securely stored indefinitely. The Client may subsequently request the deletion of their data from our database by submitting a written Request via email to office@medans.co or by postal mail/courier services to the address: 10 Ploiești Street, apartament 2, Cluj-Napoca, Cluj.

The Client has the option to subscribe to the MEDANS newsletter by entering their email address in the designated place provided within the Site. By entering the email address, you, as the Client, assume responsibility for the accuracy of the provided data, as well as for the choice to consistently receive communications from us.

IX. Right to block User access

In the event it is determined by any means that you, as the Client/User, have violated the provisions outlined in the present document "Terms of service" and beyond, we reserve the right to block your access to the Site account.

Furthermore, we reserve the right to monitor suspicious activities within our Site, unauthorized uses, as well as any other violations/suspicions of infringements of the rights in question, in accordance with current criminal/civil legal norms.

X. Client/User obligations

The Client/User of this Site agrees to comply with all the rules and provisions outlined in the "Terms of service," as well as in all other documents uploaded for this purpose on the Site, acting in accordance with the applicable law and exclusively under the auspices of good faith. By engaging in the activities you undertake, you commit not to make any modifications to this Site or compromise its integrity, as well as that of the company MEDIAN INGREDIENTS S.R.L. In the event of culpable non-compliance with any obligations set forth in this document and beyond, you will be held accountable for any damages/losses/liabilities incurred in relation to our company.

XI. Personal use of products and services

All products and services available on our Site, as well as any samples/samples you may receive if necessary, are intended solely for personal use.

You do not have the right to sell or resell any of the products you purchase from our Site/any other product in the MEDANS range, subject to the condition that in the event of such activity, you will be liable for damages payable to us.

Furthermore, we reserve the right to cancel or reduce the quantity of any order to be delivered if there is reasonable suspicion that it may lead to a violation of the Terms of Service in question.

XII. Use of purchased products

Our products, both on the Site and displayed on the packaging of each, include a detailed, comprehensive description of the ingredients contained in each product, as well as instructions for use.

Every Client/User is obligated, before purchasing the desired product and before using it, to carefully read the details and characteristics of the respective product, especially those highlighting the ingredients found within.

The Client is responsible for ensuring, after carefully reading the information on both the product leaflet and packaging label, that all ingredients are safe for their health. As each ingredient is expressly provided on the product label and beyond, the Client is fully responsible for studying them and their use.

The Client is responsible for storing the products in an appropriate environment, as per the information provided on our Site and on the product packaging, with the optimal temperature range not exceeding 5 to 25 degrees Celsius. Any degradation resulting from the Client's failure to adhere to the product storage rules or any such actions will be solely the Client's responsibility, and the undersigned/company will bear no liability in this regard.

WE REQUEST THAT YOU READ CAREFULLY ALL THE MENTIONS WRITTEN ON THE LABEL/PACKAGING OF THE PRODUCTS, ESPECIALLY THOSE REGARDING THE INGREDIENTS USED.

IF YOU ARE AWARE THAT YOU ARE ALLERGIC TO AT LEAST ONE OF THE INGREDIENTS PRESENT IN THE PRODUCT'S COMPOSITION, DO NOT USE THE PRODUCT.

We do not assume responsibility for any allergies, irritations, or adverse effects that may occur as a result of using the product improperly or without thoroughly studying the list of ingredients beforehand.

We do not hold responsibility for your actions of providing our products to others for use, nor for any adverse effects that our products may cause to third parties who have obtained them through you, assuming full responsibility for any inaccurate information or lack of information regarding the ingredients contained in the product used.

XIII. Product prices

At checkout, in addition to the product price and shipping fee, additional charges may apply, such as VAT, U.S. sales tax, customs duties, import taxes, or other taxes as required by the laws of the destination country.

We reserve the right to modify/update the prices displayed on the Site at any time without prior notice. Any price changes will only affect future orders; for orders already placed and completed, the original prices will remain valid.

Additionally, please note that there may be situations where you, as a Client, may be eligible for certain discounts on our products. In such cases, you acknowledge and agree that only one discount code per order can be used.

XIV. Order placement

Placing an order through our Site involves a series of easy steps, which will automatically appear when you, as a Client, add the desired product to your shopping cart.

To complete the order, you, as a Client, will fill out a series of standard fields (name, surname, email address, phone number, mailing address), by providing this information, you agree to its processing by us, for the proper management of the order processing and more.

Payment for the products and delivery costs will be made exclusively through online payment with a bank card. All the information/data you enter for online payment with the bank card will not be stored or processed by us, as the bank transactions are conducted in a secure manner from all perspectives.

Although upon completing the order you will be informed of all costs to be paid (product prices and appropriate delivery), we do not assume responsibility for any additional costs incurred by you, such as payment fees, currency conversion fees, bank card fees, and the like. In these situations, full and exclusive responsibility lies with the Client, who will bear these additional costs generated by external factors to our Site.

Any incomplete/unpaid order cannot be fulfilled. Adding desired products to the shopping cart does not equate to the actual purchase of those products, and does not create any obligation on our part in this regard.

A paid and completed order will be confirmed via an email sent to the address provided by the Client for this purpose.

XV. Modifying and canceling an order

Any order placed by the Client can only be modified within a maximum interval of 2 hours (two hours) from the moment it was placed on our Site. The modification can include replacing ordered products, excluding existing products from the placed order, adding new products to the order, or changing the quantity of an existing product.

The cancellation of a placed order can only be done within a maximum interval of 2 hours (two hours) from the moment it was placed on our Site. The option to cancel within the specified period does not require any reasoning/justification from the Client.

Both order modification and cancellation can be requested via the email address: office@medans.co.

XVI. Product delivery

The delivery of products ordered by the Client will be carried out through the courier company FAN COURIER, to the address indicated by the Client at the time each order is placed. Delivery costs will be calculated and displayed at the order completion stage, before payment is made accordingly.

The Client is obligated to verify the accuracy of the information provided regarding the placed order (address, first and last name, phone number etc.), being responsible for any culpable circumstance that leads to the inability to deliver the order to the indicated address.

Any shipments to incorrect addresses or deliveries refused by the recipient will be stored for redirection for 7 calendar days, except in cases of shipments with the status "refusal to receive," where the return will be made immediately, and the return shipping cost will ultimately be borne by the Client.

Upon delivery, the Client will have the option, upon their express request, to open the package only in the presence of the courier service agent to verify if it is in optimal condition. If the shipment shows signs of damage at the destination, a report of findings will be drawn up upon request.

The courier service agent may ask the Client to present an identity document, a PIN code (if applicable), or any other information related to order identification for package pickup. If the Client refuses to provide the requested information, the agent has the right to refuse to hand over the package.

We do not assume responsibility for possible delays in shipping the package, as we do not have the ability to control various external factors that could cause delays in the time it takes for the package to reach you.

Likewise, we do not assume responsibility for the risk of damage to products purchased by you during transport, in which case the responsibility lies with our partner courier services.

If the Client is physically unable to personally receive the order, it can be delivered to any adult present at the delivery address, only after they provide the order's PIN code/order number/other essential details regarding the order.

At present, the Client can order, and the service can deliver to most European Union countries, except Cyprus, Ireland, and Malta. If this list of countries changes in the future, the Terms of service will also be updated to reflect this.

XVII. Client consent to receive notifications in electronic format

By subscribing to the newsletter or placing an order, you agree to receive various Notifications/Agreements/Communications ("Notifications") from us in electronic format, regarding our products, company policies, and the status of your orders. Communications made in electronic format are valid and have the same effect as Notifications made in writing. If you wish to withdraw your Consent, please contact us via the email address office@medans.co or unsubscribe from within the received email.

XVIII. Compensation

You, as the Client, are obligated to indemnify us for any losses, damages, costs, or attorney fees resulting from any civil/criminal/commercial action arising from your erroneous use of the Site, in violation of our expressly published policies.

Additionally, you will be liable for any amounts resulting from compensating any party/third party who has suffered damage due to your use of viruses, software robots, crawlers, or any similar tools on our Site.

XIX. Link to our Site

Anyone can provide a link to our Site on other websites/web applications, provided that those platforms and the use of any links to our Site comply with the Terms of service. Additionally, if you post a link to our Site on any other website/application, you commit to doing so in a manner that is compliant, in good faith, and without using offensive or defamatory language that could harm our company.

Furthermore, you may not use the link to our Site to suggest any partnerships/collaborations or other associations with us if these associations do not correspond to the actual factual situation.

If, through your activities undertaken contrary to the Terms of service, you cause us material/intellectual damage, you will be fully liable for it, both in terms of criminal and civil liability.

XX. Applicable law

The Terms of service, as well as any other documents uploaded to our Site, will be interpreted in accordance with the applicable laws of Romania in force at that time.

Any disputes that may arise from the interpretation and execution of the documents published on the Site, but not limited to them, will be subject to the jurisdiction of the competent court at the consumer's/client's place of residence.

In accordance with the provisions of EU Regulation No. 524/2013 on online dispute resolution for consumer disputes, if you are a resident of the European Union, you can submit your complaints/disputes through the EU Commission's online platform, also available at the following link: Online Dispute Resolution | European Commission

The present document was last updated on May 7th, 2024.